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PARTS
LOOKUP SYSTEM
Miranet
is a full-service web design, application developer
and web site maintenance organization. Each month we
take an actual client assignment and highlight it to
show people what can be done effectively in a business
web site. This month's Newsletter highlights another
success story from our client files that may just apply
to your organization.
Save Time and Money With a Parts Lookup System
The Background:
Our client spent lots of money maintaining a Customer
Service staff to identify parts for machines needing
repair. Since they weren't technicians themselves, the
work was tedious and error-prone.
The
Problem:
Giving on-site technicians the
ability to lookup part numbers and to order the appropriate
items faster and more accurately than the present manual
by phone method.
The
Solution: Our analysts studied the problem
and created a multi-step web-based process.
The
Process: The
user is first presented with a simple login and password
request that will authenticate them as Certified Technicians
and provide access to the Parts Lookup system.
The
initial screen for the Parts Lookup provides the user
the option of typing in the part number directly or
searching for the part in the various schematics.
After
selecting the appropriate unit drawing, the user is
presented with the schematic and a reference number
for each part.
Place the cursor on the reference number and click to
get the Parts Lookup Results screen comes up with the
actual part number, description and that technician's
price.
Now
the technician can press the "Buy Button"
to put that part into a shopping cart and continue to
look up other part numbers or go to the checkout function.
The order information is confirmed and the order placed
directly into the company accounting system.
The
Payoff: Customer service
costs are reduced and technicians get better service
by being able to access the parts information and order
the proper items automatically at a comparatively modest
one-time development cost.
While
it's true that this client is a high tech company, the
technique applies equally well to automotive companies,
distributors, and machinery manufacturers. Anyone who
uses manuals with sub-assembly drawings to look up part
numbers can take advantage of this system.
If you'd like more information about
the Parts Lookup System or would like to talk directly
to our client, just let us know.
And
you're that much closer to building a competitive advantage
for your company.
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