CUSTOM SOFTWARE DEVELOPMENT

For years, Miranet has been helping customers move their business processes onto the web, thus achieving better service for their customers and clients while reducing expenses. Our approach is to take processes and “webify” them in small, easy-to-digest chunks. That means designing a series of short (90-120 day) projects that take individual processes to the web one-by-one, rather than attempting a single, huge initiative that takes years to implement.

Free Initial Consultation
If your business is like most, it has weak spots. Processes that don’t work as well as they could. Processes that cost more than they should. In our free initial consultation, we begin by identifying those areas, asking: “What about your business keeps you up at night?” Then we analyze the answers to see if a web-based process improvement is possible. Almost always, we can offer a simple, straightforward solution that doesn’t cost a fortune but improves service and reduces costs.

Real Solutions
For the past eight years, we have helped our clients solve problems and eliminate process inefficiencies at virtually every phase of the business cycle. Below are just a few examples of the many web-based solutions we’ve custom-designed and implemented.

Lead Management System: Prior to system implementation, it took this company three weeks to process an incoming lead. Our web-based system cut that time to 72 hours—as well as providing tracking reports on how much business is resulting from leads by campaign.

Loan Application Submission: When we met with this client—a commercial lender—it was using loan officers to take applications over the phone. Now a web-based application takes the information, and even calculates the interest rate, so the applicant can determine whether or not this is the right loan package. This allows loan officers to focus on qualified, interested applicants.

Sales Rep Lookups: We’ve designed several variations of this application, tailored to specific industries and organizations. The web-based tool allows prospects to find the correct sales or manufacturer’s rep for their geographic region or industry, eliminating the need for rerouting or duplication of efforts.

Parts Lookup: This client noticed that its field technicians were continually calling customer service for help identifying parts on equipment they were repairing. We created an easy-to-use parts lookup on the company’ s web site and then integrated the lookup with the ERP system, so technicians can look up the part and order it in one seamless operation.

Customer Portals: Construction and design firms, attorneys, and consulting companies all spend huge sums on overnight shipments of plans and documents. By creating a password-protected area on their websites, we enable them to upload and modify files, and notify recipients. Not only does this offer huge savings in shipment expenses, but also provides a means of tracking who is reading or uploading documents.

Celeritek	Financial Knowledge Network